Workshop Booking Terms and Conditions

Confirmation and Payment

  • Your booking is confirmed once full payment is received
  • For group bookings, a 50% deposit is required to secure your place
  • All prices are in Australian dollars and include GST

Cancellations and Refunds

  • Full refund available for cancellations made more than 14 days before the workshop
  • 50% refund for cancellations between 7-14 days before the workshop
  • No refund for cancellations less than 7 days before the workshop
  • All cancellations must be made in writing to workshops@getrail.org

Transfers and Substitutions

  • You may transfer your booking to another date up to 14 days before the workshop at no charge
  • Participant substitutions can be made at any time at no additional cost
  • All transfer and substitution requests must be made in writing to workshops@getrail.org

Workshop Changes

  • RAIL reserves the right to change workshop dates or venues if necessary
  • In the event of a change, you will be offered the choice of a transfer or full refund
  • We will provide at least 7 days notice of any changes where possible
  • If RAIL cancels a workshop, you will receive a full refund

Attendance

  • Workshop starts promptly at 9:00 AM
  • Please arrive 15 minutes early for registration
  • Full attendance is required for RAIL certification
  • Workshop materials are for participant use only and may not be shared

Group Bookings

  • Group rates apply only when all participants book and pay together
  • Any changes to group numbers may affect the price per person
  • Group bookings of 10+ require a minimum 14 days’ notice

Privacy and Data

  • Your information will be handled in accordance with our Privacy Policy
  • Workshop photos may be taken for marketing purposes – please notify us if you do not wish to be included

Special Requirements

  • Please notify us of any dietary or accessibility requirements at least 7 days before the workshop
  • We will make reasonable efforts to accommodate all requirements notified in advance

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